Maintenance & Support

Keep Your Website Running Smoothly

Your website is a critical business asset that needs regular care and attention. Our maintenance and support services ensure your site stays fast, secure, and up-to-date - so you can focus on running your business instead of worrying about technical issues.

We provide proactive maintenance, not just reactive support. We monitor your site, fix issues before they become problems, and keep everything running optimally.

What's Included

Our maintenance plans include:

• Security Monitoring: 24/7 monitoring for threats and vulnerabilities
• Software Updates: Regular updates to keep your site secure
• Performance Monitoring: Track speed and uptime, fix issues proactively
• Daily Backups: Automatic backups stored securely offsite
• Content Updates: Change text, images, and content as needed
• Bug Fixes: Fix any issues that arise quickly
• Technical Support: Email support with 24-48 hour response time
• Monthly Reports: Performance metrics and activities completed

Why Maintenance Matters

Websites require ongoing maintenance for several important reasons:

• Security: Outdated software is vulnerable to hackers
• Performance: Sites can slow down over time without optimisation
• Compatibility: Browser updates can break older code
• SEO: Search engines favor well-maintained, fast websites
• User Experience: Broken links and bugs frustrate visitors

Maintenance Plans

We offer three maintenance tiers:

Basic - $150/month

• Security monitoring and updates
• Daily backups
• Performance monitoring
• 2 hours of content updates per month
• Email support (48-hour response)

Standard - $300/month

• Everything in Basic, plus:
• 5 hours of content/feature updates per month
• Monthly performance reports
• Priority support (24-hour response)
• Quarterly SEO check-ups

Premium - $600/month

• Everything in Standard, plus:
• 10 hours of development work per month
• Same-day emergency support
• Monthly SEO optimisations
• Advanced analytics and reporting
• Dedicated account manager

Emergency Support

Website down? Contact form not working? We understand that some issues can't wait. All maintenance clients get priority support, with Premium clients receiving same-day emergency response for critical issues.

Content Updates

Need to update text, change images, add a new team member, or update your hours? We handle all your content updates as part of your monthly plan. Just send us the changes and we'll take care of it - usually within 1-2 business days.

Who This Is For

Website maintenance is essential for:

• Businesses relying on their website for leads or sales
• Organizations without in-house technical staff
• Companies wanting peace of mind about their website
• Anyone who's had website problems in the past
• Businesses wanting regular content updates

Flexible Contracts

Our maintenance plans are month-to-month with no long-term contracts required. Cancel anytime with 30 days notice. We earn your business every month by providing excellent service, not by locking you into long contracts.

Getting Started

We can take over maintenance for any website, whether we built it or not. We'll review your current site, identify any immediate issues, and get you set up with monitoring and backups. Contact us to discuss which maintenance plan is right for your website.