Privacy Policy

Last updated: November 16, 2025

1. Introduction

TopWeb ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topweb.com.au or use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number)
  • Business name and industry information
  • Project requirements and specifications
  • Any other information you choose to provide in contact forms or communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Device and browser information
  • IP address and general location data
  • Pages visited and time spent on our website
  • Referring website and search terms used

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Deliver our web development and related services
  • Send you updates, newsletters, and marketing communications (with your consent)
  • Improve our website and services
  • Analyse website usage and trends
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, analytics services)
  • Legal Requirements: If required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: